At Pemex, we strive to provide a seamless and efficient shipping experience for our customers. This Shipping Policy outlines important information regarding the shipping process, delivery times, and related policies. By placing an order with us, you agree to the terms and conditions stated in this policy.

Order Processing Time

Once your order is placed and payment is confirmed, we begin processing it as soon as possible. Our standard order processing time is typically 1-2 business days. During peak seasons or promotional periods, processing times may be slightly longer, and we appreciate your patience.

Shipping Methods and Carriers

We offer a variety of shipping methods to accommodate your needs. The available shipping methods and carriers will be displayed during the checkout process, and you can choose the option that suits you best. The shipping carriers we use may include reputable providers such as UPS, FedEx, DHL, and local postal services.

Shipping Destinations

We currently offer shipping to addresses within the specified countries/regions. If your country/region is not listed during the checkout process, we regret to inform you that we cannot fulfill orders to that location at this time. We apologize for any inconvenience this may cause and appreciate your understanding.

Shipping Costs

Shipping costs are determined based on various factors, including the shipping destination, selected shipping method, weight, and dimensions of the package. The applicable shipping charges will be calculated and displayed during the checkout process before you finalize your order. We aim to provide competitive shipping rates while ensuring safe and timely delivery.

Estimated Delivery Time

The estimated delivery time depends on the shipping method selected and the destination. Please note that the estimated delivery time provided during the checkout process is an approximation and may vary due to factors beyond our control, such as customs processing, unforeseen delays, or extreme weather conditions. However, we make every effort to ensure that your order reaches you within the estimated timeframe.

Order Tracking

Once your order is shipped, you will receive a shipping confirmation email containing a tracking number and instructions on how to track your package. You can use this tracking number to monitor the progress of your shipment online. Please allow a few hours for the tracking information to become available in the carrier’s system.

Customs and Duties

For international shipments, customs duties, taxes, and other fees may be imposed by the destination country/region. These charges are the responsibility of the recipient and may vary depending on the country/region’s customs policies. We recommend that you familiarize yourself with the customs regulations and fees applicable to your location before placing an order. Pemex is not responsible for any additional charges or delays caused by customs processes.

Order Delivery and Acceptance

Upon delivery, it is essential to inspect your package for any visible damage or signs of tampering. If you notice any issues, please contact us immediately. Once you receive the package and sign for it, it indicates that the order has been successfully delivered, and we consider the delivery complete.

Shipping Restrictions

Certain products may be subject to shipping restrictions or regulations due to their nature, size, or destination. We comply with all applicable laws and regulations regarding restricted items. If we are unable to ship a specific product to your location due to restrictions, we will notify you and process a refund for the affected item(s).

Undeliverable Packages

In case a package is undeliverable due to an incorrect address, incomplete recipient information, or other reasons beyond our control, the package may be returned to us. If this occurs, we will contact you to verify the shipping details and arrange for re-shipment. Please note that additional shipping charges may apply for re-shipment.

If you have any questions or concerns regarding our Shipping Policy, please contact our customer service team for assistance. We are dedicated to ensuring a smooth and satisfactory shipping experience for all our customers.